Frequently Asked Questions
Medical: Visit https://www.capbluecross.com/wps/portal/cap/secure/member/find/doctors-health-providers to login and find a provider.
Dental: Visit https://www.deltadental.com/us/en/member/find-a-dentist.html and select the Delta Dental PPO plan network.
Vision: Visit https://idoc.davisvision.com/members/FindAProvider/Index.
Medical: Login to www.capbluecross.com. Once logged in, you'll have access to print or download an ID card. You may also call Capital Blue Cross at 1-800-962-2242 to request a new ID card.
Dental: Login to www.deltadentalins.com. Once logged in, you'll have access to print or download an ID card. You may also call Delta Dental at 1-800-932-0783 to request a new ID card.
Vision: Login to www.davisvision.com. Once logged in, you can view, print, or request ID cards. You may also call Davis Vision at 1-877-924-3967.
When you register on the Capital Blue Cross member portal, you can:
View balances, deductibles, and claim details.
View or download eligibility and benefit documents.
View, request, or print temporary proof of coverage and ID cards.
Find and select a provider. manage your claims, download or print your ID card, and find in-network care.
When you register, you will need your Member ID and Group ID, which can be found on your ID card:
Capital Blue Cross may periodically ask you to verify your Coordination of Benefits (COB) information. This information lets Capital Blue Cross know whether you or your covered dependents have other health insurance coverage so claims can be processed correctly.
If you receive a request from Capital Blue Cross, or if you gain or lose other health insurance coverage, be sure to update your COB information as soon as possible. Failure to do so may delay the processing of your claims.
To update your Coordination of Benefits information:
Log in to your Capital Blue Cross member portal and complete the COB questionnaire, or
Contact Member Services using the phone number on the back of your ID card for assistance.